Frequently askedquestions

Yes! International Shipping is available, independently!

• Shipping cost: Usually around $39–$80 USD, depending on the destination, speed, weight and package. Rates are calculated by USPS or UPS.
• Most international orders arrive within 2–5 weeks and will include tracking and shipping insurance!
• Shipping will be included, within a new listing, and will be appear within the subtotal in your cart, I will most likely make a new listing for you so I can put the correct shipping info/method.

Let me know before you place a international order, so we can figure everything out smoothly and make sure its arrives safely and timely!

I always try to ship within 24 hours, so that it can be delivered within 2-6 days (across the USA)

• Shipping method: USPS Ground Advantage (Set default by the app, so u know that this is NOT some drop shipped Temu crap)
• Tracking: Your tracking number will automatically be provided through the app. You can also manually check your shipment, view estimated delivery dates, and access delivery options through the USPS website: tools.usps.com/tracking
• Sundays and holidays: USPS locations are closed on Sundays and certain holidays, so tracking may not update until the next business day, but it will always update within 24-48 hours, if its a holiday after Sunday.

I pack, scan, and ship orders as quickly as possible. However, the delivery date shown by USPS is an estimate and may occasionally change after the package has been accepted!

You can also use the USPS transit-time map to see the estimated delivery time for your ZIP Code.

This has happened to me ONCE, but even so, just for reassurance here's some helpful information:

Once the label is printed, USPS doesn't allow the address to be changed, and the options are pretty limited, so:

1. If the package has not shipped (meaning that I haven't dropped it off yet)

Let me know, and I will refund you, and place a new order with the correct address, you may have to update your address on your end!

I will basically

• Cancel and refund the original order
• then create a new order using the correct address!

However, I ship within 24 hours, usually within 12hrs, so please let me know as soon as possible. We can refund and cancel so it can arrive on time!

2. Use the "USPS Delivery Instructions" feature

Enter your tracking number on USPS.com and check if "Delivery Instructions" is listed (It will be underneath the "Text & Email Updates" section, use the arrow to enable the drop down), if so, you'll be able to direct to:

• redirect to a specific location (within zipcode, like new area)
• set custom delivery spot (like on the porch, backyard, etc... ig to hide it, if its a surprise gift! haha)
• deliver to a neighbor
• or hold at the nearest post office (for pickup)

However, Delivery Instructions are not available for every shipment and usually cannot completely replace an incorrect street address.

3. Contact the local Post Office

You can also call the Post Office, and ask for a Hold for Pickup, you should provide the tracking number and explain the situation/error, and USPS can attempt to catch the package and fix it. Make sure to tell them about the:

• The USPS tracking number
• The incorrect address
• The correct information
• A short explanation of the mistake

The Post Office may be able to hold the package for pickup or help prevent an incorrect delivery, but assistance is not guaranteed!!

4. USPS Package Intercept

USPS also offers a "USPS Package Intercept" service, which may require a account and a fee. So for packages that have not been delivered or released for delivery, you may be able to request USPS Package Intercept.

Important details:

• Its done online
• USPS has a fee for it
• Approval is not guaranteed
• you can alternatively use the Return to Sender or Hold for Pickup feature instead

5. If the package is returned to me

(MOST LIKELY) If the package is returned to me, I will resend it to the corrected address. (We will do a complete refund, then do a new order.), We can start a new order and hopefully it gets delivered! USPS's tracking website will tell you its current status, and let you know if it will be returned or delivered.

Once I physically receive the returned package, we can:

• Refund the original order and create a new order with the corrected address; or
• Discuss another appropriate solution through the marketplace.

Please understand that I must wait until the package is returned before reshipping or completing the next step.

but what if tracking stops updating or the package is missing???

• ARGUE with the customer service representative, they will most likely give you a lazy answer like "File a Claim after 30 days"
• I will provide proof of scanning and drop off, and along with basic contents of the item, to help with your claim.
• File a claim from the app's support email, AND file a claim/escalate your request from USPS.
• Worst case scenario, if USPS refunds or if the app refunds you, and its not the complete amount, I will personally refund you the difference, so that you have an full refund based on what you paid.

If your item is missing, then this is covered by the apps protection, and your allowed to file a claim, from both USPS and the app, and they will refund you, and return, or figure something out. (Especially because USPS is responsible for the loss of inventory)

(If USPS marks it “Insufficient Address” or “No Such Number,” it will normally be returned to me, and we can figure that out together!)